Terms and Conditions
IGNITE SOLUTIONS LLC – SERVICE AGREEMENT
This Service Agreement (“Agreement”) is entered into by and between IGNITE SOLUTIONS LLC, DBA Ignite AI, a limited liability company registered in Wyoming (“Company”), and the undersigned client (“Client”). By subscribing to the services offered by the Company, the Client agrees to the terms and conditions set forth below.
- Services Provided
The Company agrees to provide the Client with services, including a registered phone number for triggering missed call textbacks, utilizing conversational AI to interact with prospects, answer general inquiries, and assist with booking appointments. Additionally, the service includes a built-in CRM for storing basic contact information. The Client acknowledges that the Company uses white-label software provided by GoHighLevel to set up the system. The Client also understands that the Company does not claim HIPAA compliance and does not encourage or require the provision of Protected Health Information (PHI).
- Subscription and Fees
The Services are provided on a monthly subscription basis, and the Client agrees to pay the agreed monthly fee for access to the Services (“Subscription Fee”). The Company reserves the right to increase the Subscription Fee at any time, with a 30-day advance notice provided to the Client. Payment for the Subscription Fee will be charged automatically on a recurring basis, and payment is due upon receipt of the invoice or as outlined in the subscription details.
- Termination and Cancellation
This Agreement is entered into on a month-to-month basis. The Client may terminate the Agreement by providing a 30-day written notice. Upon receiving this notice, the Company will continue to provide the Services until the end of the 30-day period. The Company reserves the right to terminate the Client’s subscription without prior notice if the Client breaches any part of this Agreement or misuses the Services.
- Disclaimer and Limitation of Liability
The Company does not guarantee any specific results, including but not limited to the acquisition of new customers or leads from the use of the Services. The Company will not be liable for any damages, whether direct, indirect, incidental, or consequential, that arise from or relate to the Client’s use of the Services. The Client assumes full responsibility for ensuring that the use of the Services complies with all applicable laws and regulations within their jurisdiction.
- Data and Privacy
The Client agrees that the data stored in the CRM will consist solely of basic contact information. The Client agrees not to use the Services to collect or store any sensitive or confidential information, including but not limited to PHI. While the Company will take reasonable steps to ensure the security of data stored in the CRM, it does not warrant or guarantee complete data security.
- HIPAA Compliance
The Client acknowledges and agrees that the Company does not claim HIPAA compliance. The Client is prohibited from using the Services to collect, store, or transmit PHI, and the Company disclaims any liability for violations of HIPAA or similar regulations resulting from the Client’s improper use of the Services.
- Force Majeure
The Company shall not be held liable for any delays, interruptions, or failures in performance of its obligations under this Agreement due to events beyond its reasonable control, including but not limited to acts of God, war, strikes, cyber-attacks, or technical failures.
- Governing Law and Dispute Resolution
This Agreement will be governed by and construed in accordance with the laws of the State of Wyoming. Any disputes arising from or related to this Agreement shall be resolved through binding arbitration in Wyoming, in accordance with the rules of the American Arbitration Association. Each party will bear its own costs and fees associated with arbitration.
- Indemnification
The Client agrees to indemnify, defend, and hold harmless the Company, its affiliates, officers, and employees from any claims, damages, liabilities, or expenses arising from the Client’s misuse of the Services or any violation of applicable laws and regulations.
- Miscellaneous
This Agreement constitutes the entire understanding between the parties regarding the subject matter and supersedes all prior agreements or understandings. The Company reserves the right to amend this Agreement at any time, with changes communicated to the Client in writing. The Client may not assign or transfer any of its rights or obligations under this Agreement without the prior written consent of the Company. If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.